Frequently Asked Questions

Everything you need to know about shopping at DiYshop.co.za

What are your delivery costs and timelines?

We offer nationwide shipping across South Africa. Delivery typically takes 2-5 business days depending on your location. Shipping costs are calculated at checkout based on the weight of your order and your delivery address.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa and Mastercard), as well as Instant EFT through secure payment gateways like PayFast and Ozow to ensure your transactions are safe.

Can I return a product if I am not satisfied?

Yes, we offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return. Note that certain custom-cut materials may be exempt from returns.

Do you offer technical support for DIY projects?

While we provide high-quality tools and materials, we recommend following the specific manufacturer instructions included with each product. Our blog also features guides to help you with common DIY tasks.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to our courier partner's tracking portal so you can monitor your delivery in real-time.

Are the products on your site covered by a warranty?

Most of our power tools and hardware come with a standard manufacturer's warranty. The duration and terms vary by brand, but generally cover defects in materials and workmanship.