Returns & Exchanges

At DiYshop.co.za, we want you to be completely satisfied with your purchase. If a product doesn't meet your expectations or arrives damaged, we offer a hassle-free 30-day return policy to ensure your DIY projects stay on track.

1

Initiate Your Return

Log in to your DiYshop.co.za account and visit the 'My Orders' section to select the items you wish to return and submit a request.

2

Package Your Items

Ensure the products are in their original, unused condition and packaging. Include all manuals, accessories, and a copy of your packing slip inside the box.

3

Schedule a Collection

Once your request is approved, our courier partner will contact you to arrange a convenient time to collect the parcel from your specified address.

4

Receive Your Refund

After our warehouse team inspects the returned goods, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing